Achieve Wellbeing Therapy – Terms and Conditions
Introduction
These terms and conditions outline the rules and regulations for the use of Achieve Wellbeing Therapy’s services. By booking and attending sessions with Achieve Wellbeing Therapy, you agree to comply with and be bound by the following terms and conditions.
Services Provided
Achieve Wellbeing Therapy offers therapeutic services, including but not limited to:
- Individual therapy sessions
- Online and telephone counselling
- Specialised services for adult adoptees, parents/carers, and those dealing with trauma, PTSD, relationship issues, and bereavement
Booking and Payment
Session Fees:
- Standard sessions (50 minutes): £60
- Concessions for students and those on benefits (50 minutes): £40
- Discounts available for block bookings
Payment:
- Payment must be made in advance of each session via bank transfer.
- Details for payment will be provided upon booking.
Cancellation Policy:
- Sessions cancelled within 24 hours of the scheduled time will be charged at £35.
- No charge will be made for cancellations with more than 24 hours’ notice.
Confidentiality
Client Information:
- All information shared during sessions is confidential and will not be disclosed to any third party without your explicit consent, except where required by law.
- Records of sessions will be kept securely and in compliance with GDPR regulations.
Exceptions to Confidentiality:
- Confidentiality may be breached if there is a risk of harm to yourself or others, or if there is a legal obligation to disclose information.
Responsibilities
Therapist Responsibilities:
- Provide a safe, non-judgmental, and supportive environment.
- Adhere to the ethical guidelines set by the British Association for Counselling and Psychotherapy (BACP).
- Maintain professional boundaries and confidentiality.
Client Responsibilities:
- Attend sessions punctually.
- Engage in the therapeutic process with honesty and openness.
- Inform the therapist of any changes in contact information or circumstances that may affect the therapy.
Limitations of Service
Scope of Therapy:
- Therapy is a collaborative process aimed at supporting your mental and emotional well-being.
- The effectiveness of therapy depends on various factors, including client engagement and external circumstances.
Medical Advice:
- Achieve Wellbeing Therapy does not provide medical advice or prescribe medication.
- Clients are advised to seek appropriate medical consultation for physical health issues.
Online and Telephone Sessions
Technical Requirements:
- Clients are responsible for ensuring they have the necessary equipment and internet connection for online sessions.
- Achieve Wellbeing Therapy is not liable for technical issues that may disrupt sessions.
Privacy:
- Clients should ensure they are in a private, secure location during online and telephone sessions to maintain confidentiality.
Termination of Therapy
Client Termination:
- Clients may terminate therapy at any time. Notice of termination should be given at least one session in advance.
Therapist Termination:
- The therapist reserves the right to terminate therapy if they believe it is in the best interest of the client or if the client breaches these terms and conditions.
- In such cases, appropriate referrals to other services will be provided.
Contact and Availability
Communication:
- Enquiries and bookings should be made via the provided contact methods.
- The therapist will respond to enquiries within 48 hours during business hours (Monday to Thursday: 11 am – 8 pm, Saturday: 11 am – 1 pm).
Out of Hours:
- Achieve Wellbeing Therapy does not offer crisis support. In case of an emergency, clients should contact emergency services or appropriate crisis support services.
Changes to Terms and Conditions
Achieve Wellbeing Therapy reserves the right to update or modify these terms and conditions at any time. Clients will be notified of any significant changes.
Contact Information: Achieve Wellbeing Therapy
